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The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990 Visit About The Property Ombudsman Scheme (https://www.tpos.co.uk/about-us)
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The Property Ombudsman scheme: free, fair impartial redress
Is your estate agent/letting agent registered? The Property Ombudsman (TPO) scheme independently reviews complaints for buyers, sellers, landlords tenants
https://www.tpos.co.uk/
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How to make a Complaint
Before we can look at your complaint, you must complain directly to the property business and complete their in-house complaints procedure.
https://www.tpos.co.uk/consumers/how-to-make-a-complaint
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Ombudsman
Rebecca Marsh The Property Ombudsman
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Independent Reviewer
The Independent Reviewer conducts an audit of a sample of cases considered by the Property Ombudsman, to ensure that the scheme's Terms of Reference have been appropriately applied.
https://www.tpos.co.uk/about-us/independent-reviewer
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